DHL Having a Problem with Google Nexus One Thievery
I recently ordered a Google Nexus One phone, it has been years since I have turned my back on the world of mobile gadgets but thought it’s time for me to give it another try.
My excitement and mirth shot up when my phone came in a box that seemed too light to be believable. Upon opening the box, to my astonishment, I saw the Nexus One box ripped open, the phone and its accessories missing and immediately felt the palpable weight of a $600 vapor phone on my visa bill pulling me down, and my surly disdain and lack of trust in modern trends resurfacing.
As Google, HTC and DHL (and Visa) were all involved in this, getting in touch with the right people was difficult. Two days after being told someone will be in touch with me by Google and DHL, I get a call from DHL informing me that they have had lots of complaints about stolen Google phones. I don’t know how many, but it seems that I am not the only one trying to piece together the ripped box of a Google Nexus One wondering what it would of looked like.
Source: Cobworks.ca
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You have a gift for colourful mataphor 😛
Wait have you lost more than one??
Could this have been avoided had Google and HTC opted to use either UPS or FedEX to ship the devices to customers? Did they use DHL for specific reasons? Keep costs down or some other reason?
While I did not have a problem with my Nexus One being stolen, i was never impressed with DHL. In the past when I received shipments through them, I was amazed at the fact that their pick up locations are not open after 6pm nor are they open on weekends for customers to pick up their shipments. It’s great that DHL serves across the globe, but if they cannot accommodate customer needs, in my opinion they are not providing a valuable service at all.
I lost one phone. But after 2 days, true to their word, DHL contacted me to inform me that they are considering all the stolen phones “lost”. Shortly after Google said they would issue a refund.
I ordered the phone again and the box came with a phone the 2nd time around. So in the end, everyone was happy (except DHL).